Providence Web Site Terms of Use and Privacy Policy

Terms of use

Please note that these Terms of Use and linked policies only apply to the Providence Producer Portal, https://www.providenceproducerportal.com, also referred to herein as this Providence Website. Providence provides links to websites that are not operated by Providence. Providence Website users who link to a third-party website acknowledge that our Terms of Use and other policies do not extend beyond the borders of this Providence Website. Other standards and policies may apply outside our site. We encourage you to read the Terms of Use, privacy policies and other policies which apply to such websites before using them.

Please read these Terms of Use carefully. We encourage you to review these Terms of Use regularly as you use this Providence Website.

1. Services available through Providence Producer Portal

We grant you the right to access information via this site for authorized producer activities only. A variety of information and services are made available through the Producer Portal, including:

2. Information collection and use

Providence understands that the privacy of confidential member information is important. For information about cases in which personal information may be collected by Providence, and details about how that information is protected and used by Providence, please review our notice of privacy practices.

3. User responsibilities

The Providence Producer Portal is intended to help you manage key aspects of your business online and get access to Providence information and services easily, but we need your help to make it work well. We also need you to be responsible for doing your part to protect Providence Website information.

Users therefore must be responsible for the following:

3.1. Be an informed user

Please read these Terms of Use carefully. We need your help in making this Providence Website a safe and effective tool, and protecting it against misuse. Your violation of these Terms of Use is grounds for suspension or termination of your account.

3.2. Maintain and protect your own equipment

This Providence site is intended to be accessible and make all content available through all standard commercial web browsers operating on standard personal computers, through standard commercially-available internet access. The quality of content presentation and download speeds may vary depending on the software, equipment and internet connections used.

You may be able to use devices other than a personal computer to access this Providence Website, such as some personal digital assistants (“PDAs”), cell phones or other devices. If you do choose to use another kind of device to access this Providence Website, you must be responsible for protecting it in accordance with these Terms of Use. Any requirement for personal computer protection in these Terms of Use applies equally to any other device you may use to access this Providence Website.

IN ORDER TO AVOID THE THREAT OF PHISHING, PROVIDENCE WILL NEVER SEND YOU UNSOLICITED E-MAILS THAT INCLUDE A LINK TO A PROVIDENCE WEB SITE WHERE YOU WILL BE ASKED TO PROVIDE PERSONAL INFORMATION. IF YOU RECEIVE AN E-MAIL THAT CLAIMS TO BE FROM PROVIDENCE, WHICH INCLUDES A LINK TO A WEB SITE WHICH APPEARS TO BE OPERATED BY PROVIDENCE, OR BY ANY PARTY ON BEHALF OF PROVIDENCE, AND WHICH ASKS YOU TO PROVIDE PERSONAL INFORMATION, PLEASE DO NOT PROVIDE THAT INFORMATION.

If you receive any suspicious e-mail which claims or appears to be from Providence, please notify us by calling the Providence Integrity Line at 1-888-294-8455.

3.3. Protect your password

Access to your account and to personal information about you is password protected. If your password is easy to guess, or if you share your password or someone else sees or steals it, someone else may be able to get access to your account. Please use a strong password, and protect it from other people. Providence relies upon your password in allowing access to your account and cannot prevent unauthorized access if your password is compromised. You are responsible for all activity taking place under your password unless we have been notified that it is compromised. Please notify us at once if you believe your password has been compromised, and we will help you change it. You can contact us about possible password compromise at the Providence Integrity Line, 1-888-294-8455.

3.4. Do not provide third party services

You are not permitted to use this Providence Website to provide or support informational, educational, messaging or other services to other parties. The information and services made available by and through this Providence Website are for authorized business use only.

3.5. Do not distribute copyrighted materials for commercial use

Most of the information and materials made available by and through Providence is copyrighted and owned by Providence or other parties. You may use this information and materials for your own authorized business use, and may make limited use of it for nonprofit educational purposes to the extent permitted by law. You may not sell or modify any information or materials obtained from Providence or reproduce, display, distribute, or otherwise use it in any way for any public or commercial purpose. Use of information or materials obtained from Providence on any other website or in a networked environment is prohibited. You must retain all copyright and other proprietary notices contained in the original information or materials on any copy you make of such material.

3.6. Do not abuse Providence services

This Providence site is provided for your convenience and use. In order to keep these services working efficiently and appropriately, you are not permitted to:

4. Website information

All information and links to information websites provided by or through Providence are for educational and business transactional purposes only. You are responsible for your understanding and use of all information.

4.1. Information is not medical advice

INFORMATION PROVIDED BY OR THROUGH PROVIDENCE IS NOT MEDICAL ADVICE OR A SUBSTITUTE FOR MEDICAL ADVICE. IF YOU ARE SEEKING INFORMATION BECAUSE YOU BELIEVE YOU OR ANOTHER PERSON HAS HAVE A SPECIFIC MEDICAL CONDITION PLEASE CONTACT YOUR HEALTH CARE PROVIDER. IF YOU HAVE REASON TO BELIEVE THERE IS A MEDICAL EMERGENCY PLEASE CALL “911” OR YOUR OTHER APPLICABLE EMERGENCY NUMBER AT ONCE.

While Providence seeks to provide information which may be helpful in understanding your own health care needs and issues, none of the educational information, classes, events, or activities available through this Providence Website was or will be developed for you personally. If you want or need information related to your personal health condition, please contact your health care provider.

4.2. Information and links are not necessarily endorsed

The fact that information is published or a link provided by Providence does not mean that the views and opinions expressed therein are necessarily shared by Providence. Providence is a ministry of the Roman Catholic Church and does not recommend, endorse or promote any medical procedures or interventions which are prohibited by the Ethical and Religious Directives for Catholic Health Care Services.

4.3. Information is not guaranteed

While Providence seeks to provide useful, high-quality information through this Providence Website, Providence cannot guarantee that any information is accurate, complete, current, error-free, or free of viruses, worms or other malicious software. Information is provided “as is,” without warranties of any kind, express or implied, including but not limited to warranties of fitness and suitability for any particular purpose.

4.4. Linked websites are not endorsed

Providence seeks to link only to trustworthy, valuable websites, but provides website links for your convenience only. A link to a website does not constitute an endorsement of the linked site, its content, or any party affiliated with the linked website. Providence makes no warranties or representations, express or implied, about the accuracy, completeness, currency, relevance, appropriateness, or availability of any linked site, the information contained in them, or any products or services they offer. Providence shall not be liable, directly or indirectly, for any damages, losses or harm incurred in connection with the use of a linked website.

4.5. Jurisdictional limitation of use

The Providence Website originates and is intended for use in the United States. Providence does not claim that any information or materials on this website is appropriate or may be used outside of the United States. Access to information or materials may not be legal by certain persons or in certain countries. If you access the site from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.

5. Changes to Terms of Use

Providence reserves the right to change these Terms of Use from time to time. We will make reasonable attempts to notify you of changes we think may be important to you. All changes will be effective when published unless a different effective date is specified. Your continued use of the Providence Website after we have posted a change to these Terms of Use will be considered your consent to the change.

6. Services availability and limitations

Providence will attempt to keep this Providence Website available at all times, but availability may be interrupted from time to time for maintenance, repair, upgrade or other activities, due to technical problems, or due to natural disaster or other emergency. Providence is not responsible for and cannot control the availability of third party communications services necessary to connect to this Providence Website.

7. Digital Millennium Copyright Act (“DMCA”) provisions

Owners of copyrighted works who believe that their rights under U.S. copyright law have been infringed by a use of Providence may report an alleged infringement to Providence by following the relevant provisions of the Digital Millennium Copyright Act of 1998 (the "DMCA") rights, by sending Providence’s authorized agent a notification of alleged infringement that satisfies the requirements of the DMCA. Upon receipt of a satisfactory notice of alleged infringement Providence will promptly investigate the allegations, and respond appropriately, including removal of or blocking access to allegedly infringing content.

7.1. If you are affected by the removal or blocking of allegedly infringing content which you in good faith believe has been removed or blocked in error, you may send a counter notification to Providence. Upon Providence’s receipt of a counter-notification that satisfies the requirements of DMCA, Providence will provide a copy of the counter notification to the person who sent the original notification of alleged infringement and will follow the DMCA's procedures with respect to a received counter notification.

7.2. DMCA notifications of alleged infringement and counter-notifications may be sent to Providence St. Joseph Health, Department of Legal Affairs, 800 5th Avenue, 12th Floor, Seattle, WA 98104.

7.3. Providence will not be a party to any disputes or lawsuits regarding alleged copyright infringement.

8. Limitation of liability

TO THE GREATEST EXTENT PERMITTED BY LAW, PROVIDENCE’S LIABILITY TO ANY PERSON FOR ANY CLAIMS, LOSSES, DAMAGES, HARM OR COSTS ARISING FROM OR PERTAINING TO THE USE, OPERATION OR FUNCTIONING OF THE PROVIDENCE SITE, WHETHER ARISING FROM OR PERTAINING TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), WARRANTY OR ANY OTHER LEGAL THEORY, SHALL BE LIMITED TO THE PERSON’S DIRECT MONETARY DAMAGES AND SHALL NOT INCLUDE ANY INDIRECT, SPECIAL, INCIDENTAL, NON-ECONOMIC, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING BUT NOT LIMITED TO DAMAGES RELATED TO DELAYS, LOSS OF DATA, INTERRUPTION OF SERVICE, LOSS OF PRIVACY, REPUTATIONAL OR PHYSICAL HARM), EVEN IF PROVIDENCE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9. Dispute resolution

These Terms of Use shall be interpreted consistently with federal law applicable to the parties, including but not limited to HIPAA, provided that state law issues shall be exclusively interpreted according to the laws of the State of Oregon, without regard to choice of law principles. Jurisdiction and venue for any dispute arising from or pertaining to these Terms of Use shall be in the Circuit Court of the State of Oregon for Multnomah County or the U.S. District Court for the District of Oregon.

If any provision of these Terms of Use is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Use, which shall remain in full force and effect. No waiver of any of these Terms of Use shall be deemed a further or continuing waiver of such term or any other term.

Contact Information

Providence St. Joseph Health
Department of Legal Affairs
800 5th Avenue
12th Floor
Seattle, WA 98104

Privacy Policy

Providence Health Plan (called “Providence” in this Privacy Policy) is committed to honoring the privacy of individuals who choose to use the Providence Producer Portal web site. This Privacy Policy is therefore intended to make you aware of the ways your personal information collected through this Providence Website is used and to explain to you how we guard your information. We hope this policy will help you make informed decisions about sharing information with us.

1. Services subject to notice

Providence provides a variety of information and communication services. Providence also offers personalized, interactive tools to help you manage your relationship with Providence through this Providence Website.

1.1. This Privacy Policy does apply to personal information received or created by Providence from the following Providence services:

1.2. This Privacy Policy does not apply to personal information received or created by Providence on any other Providence Website. To view other notices of privacy practices, please visit this website.

2. Use and disclosure of personal information

Providence collects and uses personal information subject to this Privacy Policy as follows:

3. Use of cookies

A “cookie” is a small set of computer data which allows web servers, like the web servers used to host this Providence Website, to maintain records of the activities of users visiting websites and to help us serve you better by improving our website design. Cookies may be used to customize the delivery of content based on your usage patterns and interests.

The cookies used by Providence do not identify users by name or any other personal identifier. Providence uses cookies as follows:

In addition, we retain the right to monitor system activity at such times and in such manner as we determine appropriate.

4. Third-party advertising partners

In addition to using cookies and related technologies as described above, we use third-party service providers to serve interest-based advertisements for Providence products and services across the internet. These service providers may collect non-identifiable information about your interactions with our website through the use of these technologies. In the course of serving these advertisements, these third party companies may place or recognize a unique cookie on your computer, and may record information to these cookies based upon your activities on any of our sites and/or services and on third party websites. Each of these companies uses this cookie information according to their own privacy and security policies. If you do not wish to have this information used for the purpose of serving you interest-based advertisements, you may opt-out as indicated below. Please note that you will continue to receive generic advertisements.

If you would like more information about this practice and to know your choices for not having this information used by third-party service providers for this purpose, please visit http://www.networkadvertising.org/managing/opt_out.asp.

Some internet browsers include the ability to transmit “do not track” signals. As uniform standards have not been adopted, we do not currently respond to browser “do not track” signals. For more information regarding “do not track”, please visit “All About Do Not Track".

5. Changes to Privacy Policy

Providence reserves the right to change this Privacy Policy from time to time. We will make reasonable attempts to notify you of changes we think may be important to you. All changes will be effective when published unless a different effective date is specified. Your continued use of this Providence Website after we have posted a change to this Privacy Policy will be considered your consent to the change.

5.1. If any provision of this policy is found to be invalid

If any provision of this policy is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this policy, which shall remain in full force and effect. No waiver of any of this policy shall be deemed a further or continuing waiver of such term or any other term.

Contact Information

Providence St. Joseph Health
Department of Legal Affairs
800 5th Avenue
12th Floor
Seattle, WA 98104

The provisions of the Providence Producer Portal User Agreement apply to and are incorporated in these Terms of Use and Privacy Policy by reference. You may review the User Agreement here.